What are you going to do:
Nature and aim of the position
The holder of the position will work at the Refund Office at Schiphol International Airport. You enable the
business to achieve the commercial objectives by operating at our service counters, kiosks and VIP Lounge.
As a Refund Operator your main responsibility is to assist international shoppers to obtain their Tax refunds
at Schiphol airport. You do so by providing the customers with the right information regarding the Tax refund
rules and procedures and advising them on the different payment methods, all the while providing excellent
customer service. In this role you ensure that all commercial and administrative tasks are handled with great
attention to detail during the refunding process.
Main duties and responsibilities
- Responsible for verifying and refunding the Global Blue Tax Free Forms for our customers from
outside of the EU at the refunding service desks.
- Responsible for providing the correct information concerning refund procedures and
process to the customers, such as:
▪ Amount of the Refund and the calculation thereof if necessary
- Responsible for till management by checking the balance in your till at the beginning and end of
your shift in accordance with the Global Blue policies, guidelines, and procedures
- Pro-actively comply with Global Blue policies, refund manual, guidelines, and procedures,
signalling fraud and preventing mistakes in refunding
- Preparing daily, weekly, or monthly reports by following the instructions given by the Deputy
Manager or Airport Manager
- Work with Sales Support to troubleshoot issues or customer questions and enquiries about
processed tax refunds
- Responsible for guiding and assisting our customers as Host on following aspects, but not limited by:
- Welcoming customers as they enter the bank-lining area within Schiphol
- Knowing and providing the correct information concerning refund procedures to the customers, such as:
▪ Obtaining Customs Stamps
▪ Completion of personal information on the Tax-Free Forms
- Assisting customers to complete Tax Refund Forms
- Assisting customers at the Tax Refunding kiosks
- Responsible for ensuring the continued movement and management of the customer queue, preventing
blockages in main traffic areas
- Responsible for promoting the specific payment target for a given period
What we offer:
- An above average (negotiable) salary;
- 25 (!) vacation days;
- Working at an international airport with the best working conditions;
- Very flexible working hours;
- Working for a large European company with great (international) career opportunities;
- The opportunity to meet many people and customers at the airport, allowing you to network internationally!
What we ask:
- No minimum education required
- Are able to provide an excellent level of customer service;
- Are fluent in English, Chinese (Mandarin) a bonus. Other helpful languages are Dutch, Arabic, Hebrew, Russian and Spanish;
- Are able to handle stress and to work in a fast-paced environment;
- Are able to provide a certificate of conduct (Verklaring Omtrent het Gedrag, VOG) via the Dutch State Secretary for Justice and Security;
- Are flexible with working hours when required and a team player in a cross-cultural environment;
- Experience in cash handling;
- Commercial experience in an international environment.
Apply
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Extra information
ABOUT GLOBAL BLUE
Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has
become the leading strategic technology and payments partner, empowering merchants to capture the growth of
international shoppers.
The Group connects all stakeholders involved in the international shopping ecosystem, helping:
- More than 29 million international shoppers receive a seamless and personalised shopping experience,
enabling them to claim back the VAT on their eligible purchases when they shop abroad and to pay in
their home currency at a guaranteed best rate
- More than 300,000 points of sale, including leading department stores and luxury brands, identify growth
opportunities through smart data and intelligence solutions, increase footfall through data-driven
marketing solutions and convert traffic into merchant revenue through innovative in-store technologies
- More than 50 acquirers, at around 130,000 points of interaction, benefit from additional revenue streams
and offer merchants and travellers Dynamic Currency Conversion options and other Added-Value
Payment Solutions
- Customs & authorities in more than 40 countries increase country attractiveness and ensure a secure and
compliant Tax Free Shopping scheme
Global Blue is listed on the NYSE under the ticker [GB].
- Status
- Inactief
- Education Level
- Middelbare school, MBO, HBO, Universiteit
- Location
- Schiphol
- Working hours per week
- 16 - 40
- Type of Contract
- Fulltime (startersfunctie), Parttime (overdag), Weekendwerk, Vakantiewerk, Tijdelijke fulltime baan
- Responsible for
- Responsible for guiding and assisting our customers as Host at Schiphol
Schiphol | Promotiewerk / Hostess | Commercieel / Verkoop / Inkoop | Commercieel medewerker | Hostess | Fulltime (startersfunctie) | Parttime (overdag) | Weekendwerk | Vakantiewerk | Tijdelijke fulltime baan | Middelbare school | MBO | HBO | Universiteit
